1. Introduction
The following Privacy Notice of the International Civil Servants Mutual Associations (hereinafter referred to as "La Mutuelle”, “we”, “us” or “our”) describes for the Members of our Association, prospects, and users of our website and our mobile app (hereafter collectively “users” or “you”) how we collect and process personal data in connection with the use of our services or our website www.lamutuelle.org and our mobile app.
La Mutuelle attaches great importance to the protection of personal data and the confidentiality of information. This Privacy Notice therefore informs in a transparent manner on:
- the kind of personal data we collect and process;
- the purpose for which we process it;
- who may receive your data; and
- what are your rights in relation to such processing.
“Personal data” is defined as any information relating to an identified or identifiable natural person (e.g., name, date of birth, email address). "Processing" of personal data includes, for example, obtaining, saving, storing, using, changing, disclosing, archiving, deleting, or destroying personal data.
2. Data Controller
The data controller is La Mutuelle.
La Mutuelle is a non-profit fund of the United Nations Office at Geneva and Specialized Agencies. Within the framework of its statutory activities, La Mutuelle is covered by Article II of the Agreement on the Privileges and Immunities of the United Nations Organization concluded between the Swiss Federal Council and the Secretary-General of the United Nations Organization on 11 June and 1 July 1946.
La Mutuelle can be reached out at:
La Mutuelle
United Nations Office
Palais des Nations
1211 Geneva 10
Should you have any questions regarding the processing of your personal data, please contact: lamutuelle@un.org.
3. Collection and Further Processing of Personal Data
Website
If you only use the website for informational purposes, i.e., if you do not apply for membership or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. We collect the following data, which is technically necessary for us to display our website to you and to guarantee stability and security:
- communication data (IP address);
- the data and time of the request;
- time zone difference to Greenwich Mean Time (GMT);
- content of the request (specific page);
- access status/ HTTP status code;
- Amount of data transferred in each case;
- website from which the request came;
- browser information;
- operating system and its interface;
- language and version of the browser software;
- information about what files you download from the website.
Mobile app
The mobile app is exclusively for La Mutuelle members who use the services.
4. Active Transfer of Data
For specific requests linked to any kind of services, to applications for membership, loans, accounts, insurances, as well as any information and documents you transmit to La Mutuelle, we collect personal data such as:
- personal details such as your name, identification number, date of birth, marital status, nationality, compliance related documents, phone number, address and domicile, electronic address, and authentication data such as a signature. Personal details of the members of your family might be collected to process the services you require such as insurance enrollments, loan applications, mobility, and accounts (designation of beneficiaries, power of attorney);
- identifiers we assign to you, such as a membership number, insurance contract number, account number, including identifiers for accounting purposes;
- financial information, including payment and transaction records and information relating to your assets, loans, insurances, mobility passes;
- tax domicile and other tax-related documents and information;
- professional information linked to your employment, such as your contractual status, work experience, duty station, absence history, income, pension, household income;
- interactions with you and the products and services you use.
5. Purpose of Processing Personal Data
La Mutuelle uses the personal data provided by users namely for, but not limited to, the following purposes:
- performance of services, preparation, execution and performance of offers, contracts and transactions;
- maintenance and development of client and other business relations;
- preparation of events, advertisement and marketing;
- development, operation, management, and maintenance of our website and other digital offerings;
- development, operation, management and maintenance of our infrastructure, such as IT infrastructure and other systems;
- compliance with legal and regulatory requirements, and Statutes and Internal Rules of La Mutuelle;
- risk management (including operational risk, credit risk, liquidity risk, legal risk and reputational risk);
- performance of statistical analyses.
6. Disclosure of Personal Data to Third Parties
We may disclose your personal data to the following categories of third parties (hereinafter "recipients"):
- service providers, e.g., IT companies that have access to IT systems, providers of external storage space or outsourcing partners;
- business partners of La Mutuelle;
- the entities of the International Civil Servants Mutual Associations;
- affiliated organizations;
- other third parties such as auditors.
The recipients are obliged to fully comply with confidentiality and applicable data protection legislation at all times and to implement the appropriate technical and organizational measures to secure the personal data and to protect it against unauthorized or unlawful processing, accidental loss, alteration, disclosure, or access.
7. Transfer of Personal Data to Third Countries
The personal data we collect about you is generally stored and processed by us within Switzerland or the European Economic Area (EEA). Should it be necessary to transfer your personal data to a country outside of this area, we can only do so if this is necessary for the data processing described in this Privacy Notice and is in accordance with the applicable data protection legislation.
Where we transfer your personal data outside Switzerland or the EEA, we will ensure that it is protected in a manner that is consistent with how your personal data will be protected by us in Switzerland. This can be done in a number of ways, for instance:
- The country that we send the data to might be approved by the Federal Council offering a sufficient level of protection;
- The recipient signed up to a contract based on the “Standard Contractual Clauses” approved by the European Commission and recognized by the Swiss Federal Data Protection and Information Commissioner (FDPIC) and adjusted to the Swiss data protection regulation.
In other circumstances the laws may permit us to otherwise transfer your personal data outside Switzerland or the EEA. In all cases, however, we will ensure that any transfer of your personal data is compliant with data protection laws.
Questions regarding such data transfers and about which guarantees apply in individual cases can be directed at the contact details mentioned above.
8. Obligation to provide data
The data set out in section 2 is provided to us by you (e.g. through forms, when you communicate with us, in relation to contracts, or when you use the website). If you do not provide us with necessary information and documents linked to the services, La Mutuelle cannot enter into or continue the relationship with you as desired.
9. Retention of Personal Data
Personal data is kept for as long as is necessary to process the request for services and to comply with retention periods. These vary according to the nature of the personal data and services we provide to you.
Personal data relating to non-member internet users who do not respond to a request to use the services, are destroyed after 12 months from the last communication.
The retention period for all documents relating to a membership (such as membership application, contract, designation of beneficiaries, power of attorney, account registration, secure access application and other basic documents) is 30 years from the date of resignation of a member. The retention period for other documents (such as accounting transactions, bank transfers, insurance cover, loan applications, etc.) is 10 years from the date of transaction or termination of the service.
10. Use of Cookies
La Mutuelle' s website uses cookies to compile statistics and improve navigation. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using and through which certain information is transmitted to the entity that placed the cookie. Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and more effective overall. You can refer to this webpage to get the list of the cookies managed by the web site and adjust those you want allow or reject.
You can configure your browser settings according to your wishes and e.g., reject third-party cookies or all cookies. So-called "Third Party Cookies" are cookies, that have been set by a third party, therefore not by the actual website you are currently visiting. We would like to point out that by deactivating cookies you may not be able to use all functions of this website. In addition, La Mutuelle uses the services of Google Analytics to analyze website activity and to learn more about how the website is used. All information collected by Google Analytics are stored on their servers and are subject to Googles privacy policies.
11. Your Rights
If and insofar as this is provided for under applicable data protection laws, you have the following privacy rights, you can enforce:
- You have the right to ask La Mutuelle for copies of your personal information we have (Right of access). You can make a data subject access request to find out what personal information we hold about you; how we are using it; who we are sharing it with; and where we got your data from.
- You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete (Right to rectification).
- You have the right to ask us to erase your personal information in certain circumstances (Right to erasure).
- You have the right to ask us to restrict the processing of your information in certain circumstances (Right to restriction of processing).
- You have the right to object to processing if we at La Mutuelle are able to process your information because the process forms are in our legitimate interests (Right to object the processing).
- You have the right to withdraw a previously given consent at any time. This withdrawal of consent will impact all future processing of data based on this consent (Right to withdraw consent).
- If applicable, you have the right to ask that we transfer the information you gave us from La Mutuelle to another organization or give it to you (Right to data portability). The right only applies if we are processing information based on your consent or in talks about entering into a contract and the processing is automated.
- Should La Mutuelle make an automated individual decision which may have a legal effect for you, you may have the right to speak with a representative of La Mutuelle and to request a reconsideration of that decision. If so, you might no longer be able to use certain automated services.
For any questions or requests for information concerning the data protection and Privacy Notice, La Mutuelle can be contacted by sending an e-mail to lamutuelle@un.org.
12. Data Security
La Mutuelle has taken technical and organizational measures to ensure the security of your personal data and to protect it from unauthorized or unlawful processing, accidental loss, alteration, disclosure, or access. These measures are based on international standards and are regularly reviewed and adjusted if necessary.
13. Amendment of our Privacy Notice
We reserve the right to adapt, supplement or otherwise change this privacy notice at any time and without giving reasons.
Status: April 2026